Return and Refund Policy

At Sevnhoodi, we strive to provide you with the best shopping experience and high-quality products. If you are not completely satisfied with your purchase, we’re here to help! Please review our return and refund policy below:

Return Policy

  1. Eligibility for Returns:

    • You can return items within 30 days of receiving your order.
    • To be eligible for a return, the item must be unused, unworn, and in the original condition with all tags and packaging intact.
    • We do not accept returns on items that have been washed, worn, or damaged after receiving them.

  2. How to Return an Item:

    • Please contact us at [email protected] to initiate the return process.
    • Include your order number and the reason for the return in your request.
    • We will provide you with a return shipping address and instructions.

  3. Return Shipping:

    • You are responsible for the return shipping cost unless the item is damaged or defective.
    • We recommend using a tracked shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

Refund Policy

  1. Refund Processing:

    • Once we receive your returned item and inspect its condition, we will process your refund.
    • Refunds will be issued to the original payment method used for the purchase.
    • Please allow up to 7-10 business days for the refund to appear in your account, depending on your payment provider.

  2. Non-refundable Items:

    • Certain products, such as sale items or gift cards, may be non-refundable. Please check the product page for any exclusions.

Exchanges

If you wish to exchange an item for a different size or color, please contact us within 30 days of receiving your order. We’ll guide you through the exchange process and, if applicable, ship your new item once we receive the returned item.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at [email protected] with photos of the damage. We will arrange for a return and provide a full refund or replacement at no additional cost to you.

Contact Us

If you have any questions or concerns regarding your return or refund, please don’t hesitate to contact us at [email protected].

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