FAQs
Welcome to the FAQs page for Sevnhoodi! Here you’ll find answers to common questions about our products, shipping, returns, and more.
1. What types of products do you offer?
We specialize in premium-quality hoodies, sweaters, turtleneck sweaters, and vests. Our collection is designed for both style and comfort, perfect for everyday wear.
2. How do I choose the right size?
We provide a detailed size chart on each product page to help you select the perfect fit. If you’re unsure, feel free to contact our customer support for assistance.
3. What materials are used in your products?
Our products are crafted with high-quality materials, including soft cashmere, to ensure comfort and longevity.
4. How long does shipping take?
Shipping times vary depending on your location. Typically, orders are processed within 1-2 business days and delivered within 5-9 business days. You can check our Shipping Policy for more details.
5. Do you offer international shipping?
Yes, we ship worldwide! Shipping costs and delivery times will vary depending on your location. Please check our Shipping Policy for more information.
6. What is your return policy?
We accept returns within 30 days of delivery for unused and unworn items in their original packaging. Visit our Return Policy page for details on how to initiate a return.
7. How do I care for my hoodie or sweater?
We recommend hand washing or machine washing on a gentle cycle with cold water. Always check the care label on your product for specific instructions.
8. Do you offer discounts or promotions?
No.
9. How can I contact customer support?
You can reach us through the Contact Us page on our website or email us at [email protected]. Our team is happy to assist with any questions or concerns.
10. Can I track my order?
Yes, once your order is shipped, we will send you a tracking number via email. Use it to track your package directly on the carrier’s website.
11. What payment methods do you accept?
We accept major credit cards. You can find more details on our Payment Policy.
12. Are your products sustainable?
We are committed to sustainability and work to ensure our products are responsibly sourced and crafted. Learn more about our sustainability efforts on our About Us page.
If you have additional questions, don’t hesitate to contact us. We’re here to help!