At www.sevnhoodi.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a hassle-free return process with a free return service. Here’s how you can return your items:
1. Check Eligibility for Returns
- Returns are accepted within 30 days from the date of delivery.
- The item must be in its original condition, unused, and with all tags attached.
- Certain items such as custom items, etc. are non-returnable.
2. Request a Return
To initiate a return, please follow these steps:
- Log in to your account on www.sevnhoodi.com and go to the Order History section.
- Select the item(s) you wish to return and click on the Request Return option.
- Alternatively, you can contact our customer service team via email at [email protected] to initiate your return.
3. Receive a Prepaid Return Shipping Label
Once your return request is approved, we will send you a prepaid return shipping label via email. The label will allow you to send back the item at no cost to you. Simply print the label and attach it to your return package.
4. Pack Your Items
- Carefully pack the item(s) you wish to return in the original packaging, if possible.
- Ensure that the return label is clearly visible on the outside of the package.
- We recommend using a trackable shipping service to ensure your return is processed smoothly (though this is optional with the prepaid return label).
5. Send Back the Item
Drop off the package at the designated carrier location (e.g., UPS, USPS, etc.) based on the return label provided. You can track your return shipment using the tracking number sent with the label.
6. Wait for Your Refund or Exchange
Once we receive your returned item, we will inspect it to ensure it meets our return policy. You will be notified via email once your return is processed. If your return is approved:
- A refund will be issued to your original payment method.
- Alternatively, you may opt for an exchange if you prefer a different size or item.
Please note that processing your refund may take 7-10 business days.
7. Need Help?
If you have any questions or need assistance with the return process, our customer service team is here to help. Feel free to reach out to us via:
- Email: [email protected]